Store Operations Leader — Customer Experience & KPIs

Starbucks Coffee Company; Rayne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

30% partner discount

Comprehensive training

Life assurance

Employee assistance

Job summary

Starbucks, a global coffee retailer, is seeking a proactive assistant manager for a dynamic UK store. You will lead shifts, drive commercial results, and ensure superb customer experiences while upholding standards. The role requires coaching teams, managing KPIs, and acting as duty manager to keep operations running smoothly.

Join a brand that values growth, with training, extensive benefits, and opportunities to advance within store leadership and support centers across the country.

Qualifications

• Previous experience leading a team in a fast-paced retail or hospitality environment.
• Strong communication and people management skills.
• Demonstrated ability to translate metrics into actions and improve KPIs.

Responsibilities

• Lead shifts to deliver commercial results and outstanding customer experiences.
• Take ownership of KPIs such as labour, waste, and sales performance.
• Coach and develop partners to maintain quality and service excellence.
• Act as duty manager during shifts and uphold health, safety and security standards.
• Lead store initiatives and product launches and ensure smooth rollout.

Skills

Leadership

Team management

Customer service

Data-driven

Job description

Starbucks, a global coffee retailer, is seeking a proactive assistant manager for a dynamic UK store. You will lead shifts, drive commercial results, and ensure superb customer experiences while upholding standards. The role requires coaching teams, managing KPIs, and acting as duty manager to keep operations running smoothly.

Join a brand that values growth, with training, extensive benefits, and opportunities to advance within store leadership and support centers across the country.