Store Leader: Drive Customer Experience & KPIs

Starbucks Coffee Company; Morley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday per year

Free drinks and one item of food on-sh

Bean stock options for partners

Comprehensive training and Starbucks e

Starbucks Global Academy access

Discounts for partners

Life assurance

Employee Assistance Programme

Job summary

Starbucks Coffee Company is seeking an Assistant Manager in the United Kingdom to lead store teams, drive exceptional customer experiences and deliver strong commercial results. You will own operational standards, engage partners, and manage KPIs such as labour efficiency and sales performance.

You’ll come from a background of leading teams in fast-paced retail or hospitality, translating metrics into actionable improvements while growing your leadership career in a dynamic store environment.

Qualifications

• Experience leading a team in a dynamic, fast-paced, customer-focused retail or hospitality environment.
• Ability to translate metrics into actions and manage people and operational priorities.
• Growth mindset and readiness to develop leadership career.

Responsibilities

• Lead shifts with a focus on delivering commercial results and customer experience.
• Own KPIs including labour, waste, and sales performance.
• Ensure shift deployment meets planned roles and routines and adjust for experience and efficiency.
• Coach and provide feedback to partners to drive performance and engagement.
• Lead initiatives, product launches and maintain compliance with health, safety and security standards.

Skills

Leadership

Team management

Customer service

Retail/hospitality experience

Job description

Starbucks Coffee Company is seeking an Assistant Manager in the United Kingdom to lead store teams, drive exceptional customer experiences and deliver strong commercial results. You will own operational standards, engage partners, and manage KPIs such as labour efficiency and sales performance.

You’ll come from a background of leading teams in fast-paced retail or hospitality, translating metrics into actionable improvements while growing your leadership career in a dynamic store environment.