Store Operations Leader: Customer Experience & KPIs

Sainsbury's; Cheadle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Customer & Trading Manager to oversee daily store operations and lead a team. Responsibilities include managing performance, ensuring customer satisfaction, and delivering key performance indicators. Ideal candidates should have experience in a fast-paced environment with proven track records in customer service and team management. The position offers a range of rewards including a discount card, annual bonus, and comprehensive benefits, fostering an inclusive work environment.

Benefits

Discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven ability to deliver excellent customer service.
• Experience in leading teams in a fast-paced environment.
• Strong operational leadership skills.

Responsibilities

• Manage store operations daily, ensuring efficiency.
• Lead a team to achieve performance targets.
• Handle employee performance and disciplinary issues.

Skills

Customer service

Team leadership

Performance management

Operational leadership

Job description

A leading UK retailer is seeking a Customer & Trading Manager to oversee daily store operations and lead a team. Responsibilities include managing performance, ensuring customer satisfaction, and delivering key performance indicators. Ideal candidates should have experience in a fast-paced environment with proven track records in customer service and team management. The position offers a range of rewards including a discount card, annual bonus, and comprehensive benefits, fostering an inclusive work environment.