Store Operations Lead (Shift) – Member Experience

Company Shop Group

Tankersley

On-site

GBP 26,000 - 31,000

Full time

4 days ago
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Benefits offered by this job

Free Company Shop membership
Annual flu injections
On-site parking
Discount vouchers
Tea, coffee & fruit Friday
Employee Assistance Programme - GROC
Costco membership
Cycle to Work scheme
Contributory pension with death in 1

Job summary

Company Shop Tankersley is seeking a Shift Lead to manage the day-to-day store operations during your shift, lead colleagues to meet standards and deliver a positive member experience. The role focuses on execution, shift leadership and supporting store plans.

You will oversee opening/closing, cash handling, replenishment, and hygiene, while promoting safe working practices and collaboration with the Store Manager and colleagues.

Qualifications

  • Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
  • Understanding of key commercial KPIs and the ability to support delivery of performance targets on shift.
  • Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
  • Clear and confident communicator with in-the-moment coaching.
  • Good commercial awareness and ability to identify issues and improvements.

Responsibilities

  • Lead colleagues on shift, setting clear expectations and modelling behaviours.
  • Coach and support colleagues to deliver standards and performance.
  • Take responsibility for store performance during shifts, including opening and closing.
  • Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office and housekeeping.
  • Deliver a consistently high level of customer service and resolve member queries.

Skills

Retail operations
Leadership
Communication
Cash handling
Customer service

Education

Food Safety Level 1

Job description

Company Shop Tankersley is seeking a Shift Lead to manage the day-to-day store operations during your shift, lead colleagues to meet standards and deliver a positive member experience. The role focuses on execution, shift leadership and supporting store plans.

You will oversee opening/closing, cash handling, replenishment, and hygiene, while promoting safe working practices and collaboration with the Store Manager and colleagues.

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