Store Operations Lead (Shift) – Member Experience

Company Shop Group; Tankersley; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free Company Shop membership

Annual flu injections

On-site parking

Discount vouchers

Tea, coffee & fruit Friday

Employee Assistance Programme - GROC

Costco membership

Cycle to Work scheme

Contributory pension with death in 1

Job summary

Company Shop Tankersley is seeking a Shift Lead to manage the day-to-day store operations during your shift, lead colleagues to meet standards and deliver a positive member experience. The role focuses on execution, shift leadership and supporting store plans.

You will oversee opening/closing, cash handling, replenishment, and hygiene, while promoting safe working practices and collaboration with the Store Manager and colleagues.

Qualifications

• Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours.
• Understanding of key commercial KPIs and the ability to support delivery of performance targets on shift.
• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
• Clear and confident communicator with in-the-moment coaching.
• Good commercial awareness and ability to identify issues and improvements.

Responsibilities

• Lead colleagues on shift, setting clear expectations and modelling behaviours.
• Coach and support colleagues to deliver standards and performance.
• Take responsibility for store performance during shifts, including opening and closing.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office and housekeeping.
• Deliver a consistently high level of customer service and resolve member queries.

Skills

Retail operations

Leadership

Communication

Cash handling

Customer service

Education

Food Safety Level 1

Job description

Company Shop Tankersley is seeking a Shift Lead to manage the day-to-day store operations during your shift, lead colleagues to meet standards and deliver a positive member experience. The role focuses on execution, shift leadership and supporting store plans.

You will oversee opening/closing, cash handling, replenishment, and hygiene, while promoting safe working practices and collaboration with the Store Manager and colleagues.