Retail Shift Lead - Inspire Teams & Deliver Excellence

Company Shop Group; Renfrew; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free membership to Company Shop forYou

Annual Flu Injections

High street & leisure vouchers

On-site Parking

Free Tea & Coffee

Cycle to Work scheme

Contributory pension

Job summary

Company Shop Renfrew is seeking a proactive Shift Lead to oversee daily store operations, lead colleagues on shift and ensure high standards and a positive member experience.

You will manage opening/closing, deliver key retail activities, supervise cash handling, and ensure compliance with food safety and health & safety policies while supporting store objectives and collaboration across shifts.

Qualifications

• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
• Excellent customer service focus with the ability to resolve queries and issues on shift.
• Sound knowledge of day-to-day retail operations and ability to maintain high store standards.
• Understanding of key KPIs with the ability to support performance targets on shift.
• Experience handling cash, processing refunds and complying with company policies.

Responsibilities

• Lead colleagues on shift, setting clear expectations and modelling behaviours.
• Take responsibility for store performance during allocated shifts, including opening and closing.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
• Maintain high operational standards across all areas of the store.
• Deliver a consistently high level of customer service to all members and resolve queries.

Skills

Leadership

Customer service

Communication

Retail operations

Cash handling

Education

Food Safety Level 1

Job description

Company Shop Renfrew is seeking a proactive Shift Lead to oversee daily store operations, lead colleagues on shift and ensure high standards and a positive member experience.

You will manage opening/closing, deliver key retail activities, supervise cash handling, and ensure compliance with food safety and health & safety policies while supporting store objectives and collaboration across shifts.