Store Operations Lead — Customer & Trading (Small Supermarket)

Sainsbury's Limited; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Staff discounts

Job summary

Sainsbury's Limited is seeking a Customer and Trading Manager for a Small Supermarket in Glasgow. You will lead a small team, be responsible for day-to-day store operations, and ensure excellent customer service while meeting KPIs.

The role offers full-time hours and permanent contract, with salary starting at £31,700 depending on experience. As a hands-on manager, you will drive performance, maintain safety standards, and coordinate with colleagues to deliver a seamless shopping experience for

Qualifications

• Proven line management in a fast-paced retail environment.
• Strong customer service focus with coaching ability.
• Experience delivering KPI targets and operational standards.

Responsibilities

• Oversee daily store operations and ensure the store runs like clockwork.
• Own day-to-day management as the lead store manager when required.
• Lead a team to deliver efficient, safe, and friendly customer service.
• Manage performance, attendance, and scheduling; conduct disciplinaries as needed.
• Collaborate with nearby stores for support when required.

Skills

Store management

Customer service

KPI tracking

People management

Disciplinary handling

Operations leadership

Job description

Sainsbury's Limited is seeking a Customer and Trading Manager for a Small Supermarket in Glasgow. You will lead a small team, be responsible for day-to-day store operations, and ensure excellent customer service while meeting KPIs.

The role offers full-time hours and permanent contract, with salary starting at £31,700 depending on experience. As a hands-on manager, you will drive performance, maintain safety standards, and coordinate with colleagues to deliver a seamless shopping experience for