Store Operations & Customer Experience Manager

Sainsbury's; Chard; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading supermarket chain in Chard is looking for a Customer and Trading Manager to oversee daily operations and team performance. The ideal candidate should have line management experience and a proven track record in delivering excellent customer service and achieving KPIs. You’ll be responsible for ensuring the store runs smoothly, addressing any performance issues, and coaching your team. This role offers great rewards including bonuses and a discount card after initial employment period.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Access to wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Ability to deliver and coach brilliant customer service.
• Track record of meeting or exceeding KPIs.

Responsibilities

• Manage daily operations of the store effectively.
• Oversee performance management and conduct disciplinaries.
• Ensure customer service efficiency and safety.

Skills

Line management experience

Customer service excellence

KPI achievement

Operational leadership

Job description

A leading supermarket chain in Chard is looking for a Customer and Trading Manager to oversee daily operations and team performance. The ideal candidate should have line management experience and a proven track record in delivering excellent customer service and achieving KPIs. You’ll be responsible for ensuring the store runs smoothly, addressing any performance issues, and coaching your team. This role offers great rewards including bonuses and a discount card after initial employment period.