Store Operations & Customer Experience Leader

Sainsbury's; Greater London; On-site; GBP 34,000 - 43,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Pension match

Cycle to Work

Job summary

Sainsbury's is seeking a pragmatic, hands‑on Customer & Trading Manager to lead daily store operations. You’ll work with a small team to keep the store running smoothly, ensuring product availability, safety standards and excellent service for every customer.

You’ll manage people, performance and scheduling, take responsibility in the absence of senior managers, and support teamwork across nearby stores. A track record in fast‑paced retail and delivering KPIs is essential.

Qualifications

• Proven track record of line management in a fast-paced, customer‑facing environment.
• Demonstrated ability to deliver strong customer service and coach a team to do the same.
• Experience in driving KPI performance across store operations.
• Strong operational leadership, capable of running store in absence of senior managers.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork every day.
• Take responsibility for day-to-day running of the store, including accountability for full shop operations.
• Lead and work with colleagues to ensure customer service is efficient and safe.
• Manage performance, discipline and scheduling to ensure payroll accuracy.
• Occasionally provide support to other stores within the network.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Team coaching

Job description

Sainsbury's is seeking a pragmatic, hands‑on Customer & Trading Manager to lead daily store operations. You’ll work with a small team to keep the store running smoothly, ensuring product availability, safety standards and excellent service for every customer.

You’ll manage people, performance and scheduling, take responsibility in the absence of senior managers, and support teamwork across nearby stores. A track record in fast‑paced retail and delivering KPIs is essential.