Store Operations Leader - Elevate Customer Experience

Sainsbury's; Bolton; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking a Customer & Trading Manager to drive store operations, coaching a team and delivering exceptional customer service. You’ll be responsible for day-to-day running, KPI achievement and operational leadership, with flexibility to support nearby stores as needed.

The role offers a comprehensive benefits package and rewards based on experience, store size and location, with the chance to lead a passionate team in a dynamic retail environment.

Qualifications

• Proven track record of delivering excellent customer service and coaching teams.

Responsibilities

• Oversee day-to-day store operations and ensure smooth running.
• Lead a small team of managers, taking accountability in the absence of senior management.
• Ensure efficient and safe customer service and store processes.
• Manage performance, scheduling, and payroll where applicable.
• Occasionally support other stores as needed.

Skills

Customer service

Line-management

Team leadership

KPI delivery

Operational leadership

Job description

Sainsbury's is seeking a Customer & Trading Manager to drive store operations, coaching a team and delivering exceptional customer service. You’ll be responsible for day-to-day running, KPI achievement and operational leadership, with flexibility to support nearby stores as needed.

The role offers a comprehensive benefits package and rewards based on experience, store size and location, with the chance to lead a passionate team in a dynamic retail environment.