Store Manager - Bluewater

iSmash; Dartford; On-site; GBP 30,000 - 32,000; Full time

Job summary

Assurant in Bluewater is seeking a Store Manager to lead a busy retail store, driving sales, customer service, and operational excellence. You will manage a team, coach performance, and ensure a high standard of store execution in a fast-paced environment.

The role reports to the Field Support Manager and offers opportunities to grow within a dynamic, people-first culture within the Assurant group in the UK retail network.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to drive sales, KPIs, and profitability.
• Strong customer service and problem-solving skills.
• Excellent communication and decision-making abilities.

Responsibilities

• Lead, motivate, and develop a high-performing team through coaching and feedback.
• Create a positive environment where colleagues feel valued and engaged.
• Deliver exceptional customer experiences through professional, solution-focused service.
• Take ownership of store performance, including sales, KPIs, and profitability.
• Ensure smooth day-to-day operations, maintaining high standards of execution and safety.
• Manage stock levels and availability to meet customer demand.
• Handle escalated customer issues and ensure positive outcomes.
• Build local partnerships to drive footfall and grow brand awareness.

Skills

Leadership

People development

Customer service

Operational excellence

Communication

Job description

Store Manager

Location : Bluewater

Salary: £29,500–£32,000 plus bonus

Hours: 40 hours per week

Overview of Position

Are you an experienced retail leader who thrives on delivering results, developing people, and creating outstanding customer experiences? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy retail store. You will lead your team, drive performance, and ensure operational excellence across all areas. This role reports to the Field Support Manager.

What makes us different?

Since launching in 2013, iSmash has grown to 37 locations across the UK. We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide. Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash.

What will be my duties and responsibilities in this job?

• Lead, motivate, and develop a high-performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution-focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day-to-day operations, maintaining high standards of execution and safety
• Manage stock levels and availability to meet customer demand
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

What are the requirements needed for this position?

• Ability to lead, engage, and develop a team in a fast-paced environment
• Confidence taking ownership of store performance and making decisions
• Strong commercial awareness and focus on delivering results
• Organised and able to manage priorities effectively
• Clear and confident communication skills
• A proactive, solutions-focused mindset

What other skills/experience would be helpful to have?

• Experience working in a retail or customer-focused environment
• Experience in Assistant Manager or Store Manager roles
• Exposure to managing KPIs, stock, or promotions
• Interest in technology and customer solutions
• Experience building local partnerships or driving community engagement

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.