Store Manager: Lead Teams & Elevate Patient Care

Boots UK; Northallerton; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Retirement Savings Plan

Quarterly bonus

Glasses discount

Parental leave pay

Annual leave

Job summary

Boots Opticians in the UK is seeking a Store Manager to lead a high-performing team, delivering exceptional customer and patient care while driving commercial results. You will be responsible for shaping store performance, coaching colleagues, and ensuring operational excellence in a fast-paced retail healthcare setting.

You will partner with Boots Hearingcare and NHS teams, champion a culture that values colleagues, and manage clinics to meet demand.

Qualifications

• Experience leading a team in customer-focused retail or healthcare settings.
• Proven ability to coach colleagues to deliver results.
• Experience driving performance with high customer service standards.
• Strong commercial awareness and understanding of business objectives.
• Experience managing operational performance in fast-paced environments.
• Excellent communication and relationship-building skills.
• Passion for developing people and high-performing teams.

Responsibilities

• Lead and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a high-performing culture where colleagues feel supported and empowered.
• Champion patient experiences while maintaining high standards of care.
• Develop your team's capabilities through coaching and performance management.
• Drive commercial performance with effective leadership and resource planning.
• Use data to identify opportunities and improve customer experience and results.
• Maintain outstanding operational standards, ensuring safety and compliance.
• Plan and manage clinics to meet customer demand and maximise capacity.
• Build relationships with local healthcare partners and Boots Hearingcare teams.
• Lead through change and help your team adapt to new opportunities.
• Take ownership of store P&L and deliver sustainable performance.

Job description

Boots Opticians in the UK is seeking a Store Manager to lead a high-performing team, delivering exceptional customer and patient care while driving commercial results. You will be responsible for shaping store performance, coaching colleagues, and ensuring operational excellence in a fast-paced retail healthcare setting.

You will partner with Boots Hearingcare and NHS teams, champion a culture that values colleagues, and manage clinics to meet demand.