Store Leader: Patient Care, Team Growth & Performance

Boots UK; Belfast City District; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Retirement plan

Bonus

Glasses discount

Parental leave

Holidays

Flexible benefits

Job summary

Boots Opticians is seeking a Store Manager to lead a high-performing team, delivering exceptional customer and patient care while driving store performance in a retail/healthcare setting.

You will coach colleagues, optimise clinics, and use data to improve customer experience and business results. The role emphasizes leadership, culture, and operational excellence within our Boots Opticians network.

Qualifications

• Experience leading and managing a team within a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver exceptional results.
• Experience driving performance while delivering high standards of customer service.
• Strong commercial awareness and an understanding of how to achieve business objectives.
• Experience managing operational performance in a fast-paced environment.
• Excellent communication and relationship-building skills.
• A passion for developing people and creating high-performing teams

Responsibilities

• Lead, coach and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a positive, high-performing culture where colleagues feel supported, engaged and empowered to succeed.
• Champion exceptional customer and patient experiences, ensuring consistently high standards of service and clinical care.
• Develop the capability of your team through coaching, performance management and ongoing development.
• Drive commercial performance through effective leadership, resource planning and a strong understanding of business performance metrics.
• Use data and insights to identify opportunities and make informed decisions that improve customer experience and business results.
• Maintain outstanding operational standards, ensuring your store is safe, compliant and consistently delivers a great experience for customers and colleagues.
• Plan and manage clinics to meet customer demand and maximise capacity across your store.
• Build strong relationships with local healthcare partners, Boots Hearingcare, NHS teams and colleagues across the wider business
• Lead through change with confidence, helping your team embrace new opportunities and ways of working.
• Take ownership of your store's P&L, delivering sustainable business performance while maintaining exceptional standards of care.

Skills

Team leadership

Customer service

Commercial awareness

Operational performance

Communication

People development

Job description

Boots Opticians is seeking a Store Manager to lead a high-performing team, delivering exceptional customer and patient care while driving store performance in a retail/healthcare setting.

You will coach colleagues, optimise clinics, and use data to improve customer experience and business results. The role emphasizes leadership, culture, and operational excellence within our Boots Opticians network.