Store Manager: Lead Teams, Deliver Exceptional Care & Growth

Boots UK; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Discount on glasses

Staff discount

Flexible benefits

Career development

Job summary

Boots Opticians is seeking a Store Manager to lead a high-performing team and deliver exceptional customer and patient care while driving commercial results. You’ll balance clinical excellence with operational leadership in a retail healthcare setting.

As the Store Manager, you’ll coach colleagues, manage clinics, plan resources, and use data to optimise performance, ensuring a best-on-the-high-street experience for customers and patients alike.

Qualifications

• Experience leading and managing a team in a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver results.
• Experience driving performance while delivering high standards of customer service.
• Strong commercial awareness and understanding of business objectives.
• Experience managing operational performance in a fast-paced environment.
• Excellent communication and relationship-building skills.
• A passion for developing people and creating high-performing teams

Responsibilities

• Lead, coach and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a positive, high-performing culture where colleagues feel supported, engaged and empowered to succeed.
• Champion exceptional customer and patient experiences, ensuring consistently high standards of service and clinical care.
• Develop the capability of your team through coaching, performance management and ongoing development.
• Drive commercial performance through effective leadership, resource planning and a strong understanding of business performance metrics.
• Use data and insights to identify opportunities and make informed decisions that improve customer experience and business results.
• Maintain outstanding operational standards, ensuring your store is safe, compliant and consistently delivers a great experience for customers and colleagues.
• Plan and manage clinics to meet customer demand and maximise capacity across your store.
• Build strong relationships with local healthcare partners, Boots Hearingcare, NHS teams and colleagues across the wider business
• Lead through change with confidence, helping your team embrace new opportunities and ways of working.
• Take ownership of your store's P&L, delivering sustainable business performance while maintaining exceptional standards of care.

Skills

Team leadership

Coaching

Customer service

Commercial awareness

Operational excellence

Job description

Boots Opticians is seeking a Store Manager to lead a high-performing team and deliver exceptional customer and patient care while driving commercial results. You’ll balance clinical excellence with operational leadership in a retail healthcare setting.

As the Store Manager, you’ll coach colleagues, manage clinics, plan resources, and use data to optimise performance, ensuring a best-on-the-high-street experience for customers and patients alike.