Store Manager: Optics Leader & Growth Driver

The Boots Company PLC; United Kingdom; Remote; GBP 36,000 - 48,000; Full time

Benefits offered by this job

70% discount on glasses

33 days holiday including bank and pro

Pension scheme

Flexible benefits scheme

Job summary

Boots Opticians is seeking a proactive Store Manager to lead a store team in delivering exceptional customer and patient care while achieving strong business results. You will shape a high-performing culture, coach colleagues, and drive clinic planning and operational excellence.

You will balance customer care, people leadership and commercial performance, creating an environment where colleagues can thrive and customers receive a best-on-the-high-street experience.

Qualifications

• Experience leading and managing a team within a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver exceptional results.
• Experience driving performance while delivering high standards of customer service.
• Strong commercial awareness and an understanding of how to achieve business objectives.
• Experience managing operational performance in a fast-paced environment.
• Excellent communication and relationship-building skills.
• A passion for developing people and creating high-performing teams

Responsibilities

• Lead and inspire your team to deliver customer, patient and commercial outcomes.
• Develop a positive, high-performing culture where colleagues feel supported and empowered to succeed.
• Champion exceptional customer and patient experiences with high service standards.
• Develop the capability of your team through coaching, performance management and development.
• Drive commercial performance through leadership, planning and understanding business metrics.
• Use data and insights to identify opportunities and improve customer experience and business results.
• Maintain safe, compliant store operations and strong patient care standards.
• Plan and manage clinics to meet customer demand and maximise capacity.

Skills

Team leadership

Customer service

Commercial awareness

Operational management

Communication skills

Job description

Boots Opticians is seeking a proactive Store Manager to lead a store team in delivering exceptional customer and patient care while achieving strong business results. You will shape a high-performing culture, coach colleagues, and drive clinic planning and operational excellence.

You will balance customer care, people leadership and commercial performance, creating an environment where colleagues can thrive and customers receive a best-on-the-high-street experience.