Store Manager: Lead, Develop & Elevate Customer Care

The Boots Company PLC; United Kingdom; Remote; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Quarterly bonus

Glasses discount

Parental leave

Holiday allowance (33 days)

Flexible benefits

Job summary

Boots Opticians in the United Kingdom seeks a Store Manager to lead a team, deliver outstanding customer and patient care, and drive strong store performance.

You will balance people leadership, clinical excellence and commercial results, plan clinics, manage operations and use data to improve outcomes. A path for progression within Boots Opticians is available, with leadership development and optical training opportunities.

Qualifications

• Experience leading a team in a customer-focused retail, healthcare or service environment.
• Ability to inspire, coach and develop colleagues to deliver results.
• Track record of driving performance while maintaining high customer service standards.
• Strong commercial awareness and ability to meet business objectives.
• Experience managing operational performance in a fast-paced setting.
• Excellent communication and relationship-building skills.
• A passion for developing people and building high-performing teams.

Responsibilities

• Lead, coach and inspire your team to deliver customer, patient and commercial outcomes.
• Create a high-performing culture where colleagues feel supported and engaged.
• Champion exceptional customer and patient experiences and high service standards.
• Develop your team's capability through coaching and performance management.
• Drive commercial performance through leadership and planning.
• Use data to identify opportunities and inform decisions.
• Maintain safe, compliant operations and maximize clinic capacity.
• Plan clinics to meet customer demand and optimise capacity.
• Build strong relationships with local healthcare partners and Boots teams.
• Lead through change and own your store's performance.

Skills

Team leadership

Coaching

Customer focus

Commercial awareness

P&L management

Data-driven decision-making

Operational excellence

Communication

Job description

Boots Opticians in the United Kingdom seeks a Store Manager to lead a team, deliver outstanding customer and patient care, and drive strong store performance.

You will balance people leadership, clinical excellence and commercial results, plan clinics, manage operations and use data to improve outcomes. A path for progression within Boots Opticians is available, with leadership development and optical training opportunities.