Optical Store Manager: Lead Exceptional Care & Growth

The Boots Company PLC; Northallerton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Career development

Flexible benefits

Job summary

Boots Opticians is seeking a Store Manager to lead a store, drive patient care and deliver strong business performance. You will coach a diverse team, ensure operational excellence, manage clinics and maximise capacity while upholding high standards of service.

Your role focuses on people leadership, customer experience and commercial outcomes, with opportunities to progress within Boots Opticians.

Qualifications

• Experience leading and managing a team within a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver results.
• Experience driving performance while delivering high standards of customer service.

Responsibilities

• Lead, coach and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a high-performing culture where colleagues feel supported and empowered to succeed.
• Champion exceptional customer and patient experiences with consistently high service standards.

Skills

Team leadership

Customer service

Commercial awareness

Operations management

Data-informed decisions

Job description

Boots Opticians is seeking a Store Manager to lead a store, drive patient care and deliver strong business performance. You will coach a diverse team, ensure operational excellence, manage clinics and maximise capacity while upholding high standards of service.

Your role focuses on people leadership, customer experience and commercial outcomes, with opportunities to progress within Boots Opticians.