Store Manager: Elevate Customer Experience & Team Growth

The Boots Company PLC; Thurrock; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Retirement plan

Quarterly bonus

Staff discount on glasses such as 70%

Job summary

Boots Opticians is seeking a Store Manager to lead a busy store, deliver outstanding patient care and drive commercial performance. You’ll create a positive, high‑performing culture where colleagues feel supported and motivated to excel.

Working with diverse colleagues and clinical professionals, you’ll coach, develop talent, plan clinics to meet demand and partner with Boots Hearingcare and NHS teams to maximise patient care.

Qualifications

• Experience leading a customer-focused retail or healthcare team.
• Proven ability to inspire, coach and develop colleagues.
• Strong commercial awareness and operating performance.

Responsibilities

• Lead and coach the team to deliver exceptional customer and patient care.
• Create a high-performing culture where colleagues are engaged and empowered.
• Champion outstanding service and clinical standards.
• Drive commercial performance through effective leadership and planning.

Skills

Leadership

Customer service excellence

Communication

Commercial awareness

People development

Job description

Boots Opticians is seeking a Store Manager to lead a busy store, deliver outstanding patient care and drive commercial performance. You’ll create a positive, high‑performing culture where colleagues feel supported and motivated to excel.

Working with diverse colleagues and clinical professionals, you’ll coach, develop talent, plan clinics to meet demand and partner with Boots Hearingcare and NHS teams to maximise patient care.