Store Manager: Lead High-Impact Retail & Customer Experience

EE RETAIL; Hereford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is seeking a Retail Store Manager in Hereford who will lead a team to achieve commercial success while enhancing customer experiences. The ideal candidate will have proven leadership skills, a strong commercial mindset, and capability in coaching. This role offers significant earning potential through rewards and incentives, along with benefits like flexible working options, healthcare, and career development support.

Benefits

Significant earning potential through commission

24/7 access to an online GP

Market-leading paid carer’s leave

Equalized family leave with full and half pay options

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• Proven experience in a leadership role within retail.
• Ability to inspire and drive a large team.
• Strong commercial acumen and a proactive mindset.

Responsibilities

• Lead your team to meet individual and team objectives.
• Drive revenue while enhancing customer experience.
• Communicate effectively with stakeholders across the business.
• Foster a high-performance culture focused on KPIs.

Skills

Leadership

Coaching and development

Customer service

Communication

Team management

Job description

A leading telecommunications company is seeking a Retail Store Manager in Hereford who will lead a team to achieve commercial success while enhancing customer experiences. The ideal candidate will have proven leadership skills, a strong commercial mindset, and capability in coaching. This role offers significant earning potential through rewards and incentives, along with benefits like flexible working options, healthcare, and career development support.