Store Manager - Customer Experience & Team Leadership

Sainsbury's; Cambridge; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private Healthcare

Interest free car loan

Annual bonus scheme

Discount card

Generous holiday entitlement

Pension – employer matched

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym memberships and more

Job summary

Sainsbury's is seeking an experienced Store Manager to lead a busy convenience store, balancing operational excellence with exceptional customer service. You will guide shifts, plan trading activity, and ensure compliance with safety and legal standards while inspiring your team to deliver great shopping experiences every day.

The role rewards strong leaders who use data to drive improvements, coach others, and manage change with care. A comprehensive benefits package accompanies the position.

Qualifications

• Experience leading a fast-paced retail operation delivering service, sales and team performance.
• Ability to use data and insights to inform planning, performance and customer experience.
• Experience navigating employee relations and applying HR policies consistently.

Responsibilities

• Lead store operations and team, ensuring safe, legal and customer-focused daily activity.
• Plan for upcoming trading periods and adapt to change while maintaining service standards.
• Model excellent service, develop leadership within the team and drive engagement.

Skills

Customer service leadership

Data-driven decisions

People management

HR policy navigation

Change management

Role modelling service & values

Job description

Sainsbury's is seeking an experienced Store Manager to lead a busy convenience store, balancing operational excellence with exceptional customer service. You will guide shifts, plan trading activity, and ensure compliance with safety and legal standards while inspiring your team to deliver great shopping experiences every day.

The role rewards strong leaders who use data to drive improvements, coach others, and manage change with care. A comprehensive benefits package accompanies the position.