Store Manager

lifestyle retailer; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading lifestyle retailer is seeking a Store Manager in Oxford. You will oversee daily store operations, manage stock, and ensure the team meets sales targets while upholding brand culture. Your role includes developing your team, managing costs effectively, and ensuring high levels of customer service. The ideal candidate will be a brand ambassador, committed to creating an excellent shopping experience while fostering a safe work environment.

Responsibilities

• Take ownership of your store and accountability for all operational functions.
• Deliver store sales, payroll and stock management KPI targets.
• Ensure excellent customer service through team development.
• Manage stock to achieve sales performance and visual presentation.
• Provide feedback on stock performance to key liaisons.
• Ensure an excellent back of house operation for trading.
• Recruit and develop a highly effective team.
• Create opportunities for team succession through coaching.
• Maintain a safe and healthy working environment.
• Liaise with Head Office for store performance feedback.
• Act as a Brand Ambassador for the company.

Job description

As Store Manager you will have full accountability for the day-to-day performance of all aspects of store operations. You will be expected to use your initiative to deliver the brand’s performance and cultural expectations, manage your stock and your space in order to maximise its sales potential and profitability and ensure delivery of the brand’s visual expectations. You will need to deliver excellent

practices in order to maintain an efficient and effective back of house operation which supports store performance.

You will also be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to develop your team to the same high standards.

Key Responsibilities

• Take ownership of your store and accountability for all of its operational functions.
• Deliver store Sales, Payroll and Stock Management KPI targets and manage all other costs within agreed budgets.
• Deliver Toast’s Customer Service expectation both personally and through the development of your team.
• Deliver Toast’s Brand Visual expectation using all information available.
• Commercially manage your stock package to achieve the balance between high sales performance and beautifully visual presentation.
• Provide detailed feedback to key liaisons regarding stock performance.
• Deliver an excellent back of house operation that supports the needs of the store and facilitates optimal trading results in a secure fashion.
• Recruit and develop a highly effective team capable of delivering the brand’s expectations, providing all necessary training and guidance.
• Create opportunities for succession through coaching and development.
• Actively seek self-development and training of own skills set to continually improve performance.
• Ensure a safe and healthy working environment for all of the team with a focus on risk assessment and ensuring a high level of housekeeping.
• Liaise and seek feedback from all key Head Office functions in order to facilitate excellent store performance.
• You will be a Brand Ambassador, representing Toast both visually and behaviourally at all times and ensuring the same behaviour in your team.