Store Manager

JD GROUP; Kettering; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Kettering is seeking a Store Manager to oversee daily operations and drive sales performance. This role involves managing a motivated team to ensure exceptional customer service and achieve business goals. Candidates should have previous management experience in a fast-paced retail environment and a proven track record of exceeding sales targets. The company offers various employee benefits, including a generous discount and opportunities for professional development.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Access to digital health services

Health cash plans

Discounted gym memberships

Qualifications

• Previous management experience in a fast‑paced retail/customer‑facing environment.
• Proven track record of managing and exceeding sales targets and KPI’s.
• Experience in analysing reports and making commercial decisions.

Responsibilities

• Oversee daily operations and drive sales performance.
• Manage a motivated team and ensure exceptional customer service.
• Ensure compliance with health & safety regulations.

Skills

Management experience

Strong leadership skills

Strong communication skills

Sales target management

Analytical skills

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well‑informed decisions, identifying and responding to areas of opportunity Operationally & Commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines.
• Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction, store engagement survey results meet or exceed company benchmarks.
• Ensure operational costs are kept within the allocated budget.

Skills and Experience:

• Previous management experience in a fast‑paced retail/customer‑facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Hold strong leadership skills & have previous experience of coaching and developing a strong team.
• Strong communication skills.
• Proven track record of managing and exceeding sales targets and KPI’s.
• Have experience in analysing reports & making commercial decisions.
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well‑being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.