Store Manager

Subway; Hebburn; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading sandwich franchise in Hebburn is looking for an experienced Store Manager to oversee operations and drive store success. You will lead a team, manage sales and ensure first-class customer service. The ideal candidate will have management experience in a fast-paced retail environment and a passion for improving customer satisfaction. This position offers opportunities for career development within the franchise.

Qualifications

• Experience in fast-paced retail environment.
• Ability to lead and motivate a team.
• Strong customer service orientation.

Responsibilities

• Recruit and train team members as per Subway standards.
• Manage store sales, profitability, and operational excellence.
• Ensure compliance with health and safety guidelines.

Skills

Management experience

Customer service

Inventory management

Staff training and development

Job description

Overview

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Closing Date: 31/12/2025

The Store Manager is at the heart of the operation and our franchisees are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

Working as a Store Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® franchisees are proud of their hard-working staff and are able to offer fantastic career path opportunities to truly develop your career.

Interested in a career in food retail sales? Passionate about customer service? Looking to work in a leading global franchise?

With over 41,000 stores, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway® brand.

The Store Manager is at the heart of the operation and our Franchisees are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

About The Role

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager - or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

You will be primarily responsible for the success of your store - from store sales and profitability to the provision of first class customer service and operational excellence.

Key Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand's training requirements - you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Implement in store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, enquiries and catering for customer needs.

Working as a Store Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchisees are proud of their hard-working staff and are able to offer fantastic career path opportunities to truly develop your career.

Please be aware that stores are independent franchises. All applications are sent to the franchise owner or operator.