Store Manager

Bake + Brew; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local bakery and café in Greater London is seeking a dedicated Store Manager to lead its team. In this role, you will oversee daily operations, recruit and train staff, and ensure exceptional customer service. Your responsibilities include managing inventory and developing marketing strategies to enhance store performance. A passion for food and coffee, along with proven management experience, is essential. This is an opportunity to create a welcoming atmosphere and engage with the community.

Qualifications

• Proven experience in a management role within the retail or foodservice industry.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to analyze data and make informed decisions to drive sales and improve operations.

Responsibilities

• Oversee daily store operations to ensure efficiency and high standards of quality.
• Recruit, train, and develop staff, fostering a positive team environment.
• Implement customer service protocols that enhance the customer experience.

Skills

Leadership and interpersonal skills

Organizational skills

Data analysis

Customer service excellence

Job description

Bake + Brew, a beloved local establishment renowned for its fresh pastries and expertly brewed coffee, we are seeking a dedicated and passionate Store Manager to lead our team. As the Store Manager, you will play a pivotal role in ensuring a welcoming atmosphere while overseeing daily operations. You will be the face of our brand, responsible for not only maintaining our high standards of customer service but also enhancing the overall guest experience. Your leadership will create a team that is motivated, engaged, and committed to excellence. You will be tasked with managing staff recruitment, training, and performance evaluations, ensuring that every team member embodies the values of Bake + Brew. In addition to team management, you will handle inventory control, ordering, and vendor relationships, making sure we have the right products available for our customers. Your creativity and insight will also be vital as you develop marketing strategies to attract new customers and retain loyal ones. By analysing sales data and customer feedback, you will implement improvements to maximize both customer satisfaction and operational efficiency. Join us in bringing joy to our community, one pastry and cup of coffee at a time.

Responsibilities

• Oversee daily store operations to ensure efficiency and high standards of quality.
• Recruit, train, and develop staff, fostering a positive and team-oriented environment.
• Implement customer service protocols that enhance the customer experience and ensure satisfaction.
• Manage inventory, including ordering and product displays, to maximize sales and minimize waste.
• Develop and execute marketing strategies to promote the store and increase foot traffic.
• Analyze sales data and customer feedback to identify trends and areas for improvement.
• Ensure compliance with health and safety regulations and company policies.

Requirements

• Proven experience in a management role within the retail or foodservice industry.
• Excellent leadership and interpersonal skills to effectively manage a diverse team.
• Strong organisational skills with the ability to multitask and prioritize responsibilities.
• A passion for food and coffee, with knowledge of products to engage customers.
• Ability to analyse data and make informed decisions to drive sales and improve operations.
• Experience with inventory management and vendor relations.
• Strong communication skills, both verbal and written, to interact effectively with customers and staff.