Store Manager

Toolstation Ltd; Glasgow; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading multi-channel retailer in Glasgow is seeking a Store Manager to lead a team and deliver exceptional customer service. The role involves managing branch operations, coaching staff, and ensuring a high standard of service. Candidates must have a strong background in team leadership and customer-focused retail. This position offers development opportunities and a range of employee benefits. Apply now to join a growing company that values its staff and community.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Life assurance

Bonus scheme

20% discount across all Travis Perkins companies

Cycle to work scheme

Qualifications

• Proven track record in developing high performing retail teams.
• Dedicated to leading a team to deliver sales through customer service.
• Ability to motivate and engage team members.

Responsibilities

• Deliver outstanding service and manage the branch efficiently.
• Coach, motivate and inspire team to achieve great results.
• Ensure customers have a positive experience.

Skills

Team leadership

Customer service

Communication

Problem-solving

Flexibility

Job description

What you'll do

Store Manager Glasgow Possilpark – 40 hours per week.

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Delivering an outstanding customer proposition. This role isn’t your average retail position. It’s more than a typical Store Manager job. Of course, you’ll manage the Branch, but you’ll also serve customers, check deliveries, pick items from the warehouse and stock shelves. The climate can be hot in summer and cold in winter. If you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.

Day‑to‑day

• Deliver great service – ensuring your team provides a great customer experience, delivering sales through service.
• Help the team get the job done – checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
• Inspire – encouraging a positive mindset, building a culture of feedback, praise and recognition.
• Ask questions and build relationships – ensuring your team gets the development they need, supporting future business growth and succession, making sure customers leave the branch with everything they need.
• Lead – from the front, coaching, motivating and engaging your team, creating a great place to work where engagement is key.
• Build a fun working environment – maintaining our great product availability and high branch standards while making sure the branch is a place everyone loves coming to work.

What you’ll bring

• Knowledge – a proud track record in developing high performing and engaged retail teams.
• Hard work and passion – dedicated to leading a team to deliver sales through superb customer service and amazing results.
• Love of teamwork – happy to muck in and get your hands dirty, passionate about developing future leaders.
• Customer focus – ensuring the customer remains at the heart of everything you do.
• Resilience – relentless determination to achieve results, coaching your team to deliver.
• Flexibility – be there when your team needs you, understand priorities and plan effectively.
• Authenticity – bring your whole self to work and let your true personality shine through.

What you’ll get

You will find every opportunity to be yourself and bring your personality and potential to work, plus many opportunities to advance your retail career – up the ladder, across the business or into another role in the Travis Perkins Group. We support you with training and development, including access to our Toolstation Academy programmes.

We also offer some of the best benefits in retail: 22 days’ holidays + Bank Holidays, company pension scheme, life assurance, a bonus scheme, cycle to work scheme, save and buy as you earn, a 20% discount across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.

Toolstation – The story so far

We’re one of Britain’s fastest growing multi‑channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. Our trade, home improvers and self‑builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.