Store Manager

Poundland; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in the UK is looking for a Store Manager to oversee operations and lead the team to deliver top-notch customer service. The ideal candidate will have management experience and a proven track record in achieving sales targets. This position offers professional development opportunities and a range of employee benefits, including an annual bonus scheme, discounts, and enhanced family-friendly benefits.

Benefits

Annual Retail Management Bonus Scheme

Professional development opportunities

10% in-store discount

Increasing holiday allowance

Enhanced family-friendly benefits

Qualifications

• At least one year of experience in a supervisory or management role.
• Confidence in managing store operations including stock control and cash handling.
• Experience in driving store performance and achieving key KPIs.

Responsibilities

• Provide the highest levels of customer service and coach store teams.
• Lead the store team to ensure the store operates smoothly and efficiently.
• Create a safe environment for the team and ensure policies are followed.

Skills

Customer service excellence

Team leadership

Operational management

Performance management

Data-driven decision making

Job description

As a Store Manager in a dynamic team, you're stepping into more than just a leadership position - you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.

Responsibilities

• Providing the highest levels of customer service goes without saying: coach and guide your store teams to ensure everyone provides an excellent customer experience during every interaction.
• Your leadership will be the cornerstone of the store's success, having the right people in the right place at the right time.
• Care for our colleagues: create a safe environment for your team and ensure all policies and procedures are followed.
• Work shoulder to shoulder to lead the team around you, knowing that is what gets you up in the morning.
• Develop people through upward growth, internal opportunities, or developing their current role.
• Protect the pounds (and euros): guide a team that is passionate about our goals and ensure they understand how they contribute to commercial objectives.
• Take a strategic approach to sales, shrink, and service, ensuring the store operates smoothly and efficiently.

Qualifications

• Right to work in the UK and Ireland.
• At least one year of experience in a supervisory or management role, including team leadership and performance management.
• Confidence in managing store operations, including stock control, cash handling, and maintaining store standards.
• Experience driving store performance by leading a team to achieve key KPIs (sales targets, waste reduction, customer service scores) and using sales data to improve results and managing budgets to maximise profitability.
• Internal applicants only: application approved by your Line Manager or HR Business Partner/HR Manager.

Benefits

• A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme.
• Comprehensive induction plan along with the opportunity to complete in-house development programmes, setting you up for success.
• Rota’s are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
• Holiday allowance increasing by one day per year (up to 33 days) with the option to buy additional holidays annually, plus an extra day off for your Birthday.
• In-store discount of 10% along with exclusive discounts through our colleague benefits online portal.
• All year‑round initiatives to recognise and reward our colleagues.
• Enhanced family‑friendly benefits and life assurance.
• Access to Employee Assistance to support your well‑being.