Store Manager

World Duty Free; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail brand in the United Kingdom is looking for a Store Manager to oversee all store operations. The ideal candidate will recruit, motivate, and develop staff while driving performance and enhancing customer experience. You will ensure effective team coordination and regularly review sales metrics to identify business needs. With the support of experienced colleagues and comprehensive training, this role offers a pathway for career growth and success. Competitive benefits including a company bonus scheme and employee discounts are included.

Benefits

Company bonus scheme

Employee Assistance programme

Discounts on products

Travel discounts

Free parking

Pension scheme

Healthcare

Qualifications

• Experience in managing teams within a retail customer service environment.
• Excellent interpersonal skills for clear communication.
• Customer engagement and influence skills.

Responsibilities

• Recruit, motivate, and develop staff.
• Conduct regular reviews of store performance and business targets.
• Collaborate with management to review customer complaints and sales focus.

Skills

Managing a team

Interpersonal skills

Customer focused

Self-motivated

Job description

Store Managers have a very important role to play in our stores, managing all store operations including the store team, to drive the employee and customer experience whilst delivering business results. In addition we are looking for someone to demonstrate a passion for innovation and the drive for career success and development.

Your responsibilities will be to :

Recruit, motivate and develop staff to achieve their potential.

Carry out regular team meetings with the leaders to review performance, keep team aware of business targets and objectives and identify areas of focus.

Ensure the leaders are utilizing Manpower planning tools to organise teams to deliver exceptional customer service.

Regularly review sales, hourly, daily, and weekly to identify business needs

Review stores progress, comparing to previous months and years

Coordinate and collaborate with Stock & Logistics Manager, Product Manager, Terminal Manager and CSM to review customer complaints, replenishment actions, sales focus, and store progress.

What do you need, to be a Store Manager at World Duty Free?

Experience in successfully managing a team, including manager level, within a retail customer service and sales environment.

Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.

Customer focused and able to engage and influence internal and external customers.

Self-motivated, passionate, enthusiastic and an effective team member / leader.

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

In addition, as a replenishment leader your benefits will include :

• Company bonus scheme
• Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
• Discounts on products for our staff, family, and friends
• Travel discounts
• Free parking
• Pension scheme
• Healthcare