Store Leader & Team Coach — Elevate Customer Experience

Boots UK; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Parental leave pay

Flexible benefits

TELUS Health support

Job summary

Boots Opticians is seeking an Assistant Manager to lead a store team and drive an exceptional customer journey. You will work closely with the Store Manager to deliver the commercial plan and support growth, while overseeing customer service, store operations and clinical activities such as patient pre-screening and dispensing.

You will manage a diverse team, develop talent, and complete management tasks including rota planning, performance reviews and return-to-work discussions, with access to

Qualifications

• Experience working in a customer facing role.
• Desire to learn.
• Led or coached a team.

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey.
• Work across the store on customer service, store operations and clinical activities.
• Manage rotas, return to work reviews and performance management.

Skills

Customer service

Team leadership

Willing to learn

Job description

Boots Opticians is seeking an Assistant Manager to lead a store team and drive an exceptional customer journey. You will work closely with the Store Manager to deliver the commercial plan and support growth, while overseeing customer service, store operations and clinical activities such as patient pre-screening and dispensing.

You will manage a diverse team, develop talent, and complete management tasks including rota planning, performance reviews and return-to-work discussions, with access to