Store Leader: Drive Customer Experience & Growth

Sainsbury's Limited; Dumfries; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private Healthcare

Car allowance

Interest-free car loan

Annual bonus scheme

Staff discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym and restaurant offers

Job summary

Sainsbury's is seeking a Store Manager to lead a large, complex operation in the UK. You will be responsible for delivering excellent customer service, managing a sizeable team, and achieving financial and service KPIs while applying our policies fairly and leading change initiatives.

You will drive engagement, coach managers, and ensure the store operates safely, efficiently, and profitably in a fast-paced retail environment.

Qualifications

• Focus on delivering brilliant customer experiences and journeys.
• Experience leading a large retail operation with diverse teams.
• Ability to use data and KPIs to drive improvements.
• Strong handling of employee relations including dismissals.
• Proven ability to lead through change and engaging teams.

Responsibilities

• Lead large, complex store operations and drive successful performance.
• Ensure delivery of our purpose: good food, joyful and affordable for everyone.
• Uphold service standards and KPI commitments to customers.
• Use data insights for long-term planning and improvements.
• Coach managers, manage HR matters and apply policies fairly.

Skills

Customer experience

People management

KPI analysis

HR policy handling

Change leadership

Operational leadership

Job description

Sainsbury's is seeking a Store Manager to lead a large, complex operation in the UK. You will be responsible for delivering excellent customer service, managing a sizeable team, and achieving financial and service KPIs while applying our policies fairly and leading change initiatives.

You will drive engagement, coach managers, and ensure the store operates safely, efficiently, and profitably in a fast-paced retail environment.