Senior Customer Experience & Store Operations Leader

Sainsbury’s Group; London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension - employer match 4-7.5%

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym discounts

Colleague networks

Job summary

Sainsbury’s Group in London is seeking a store leadership professional to oversee a multi-manager team and deliver outstanding customer experiences. You will plan trading activity, coach leaders, and ensure seamless operations across checkouts, self-serve and back‑of‑house functions.

In this role you’ll drive KPI improvements, manage performance and disciplinaries, and model inclusive leadership. The position requires operational excellence and the ability to lead the store in the absence of

Qualifications

• Experience leading managers in a fast-paced retail or hospitality environment.
• Proven ability to improve KPI metrics and customer satisfaction.
• Strong people management, coaching and disciplinary capabilities.
• Ability to plan for trading activity and events with stakeholders.

Responsibilities

• Lead a team of managers to ensure excellent customer experience across all store areas.
• Plan for upcoming trading activity and events with store leadership.
• Hold full accountability when store manager is absent, coaching for high standards.
• Oversee operations at checkouts, self-serve, petrol stations where applicable.
• Manage performance, capability, disciplinaries, and scheduling with pay accuracy.
• Drive high performance with focus on efficiency and engagement.
• Use data to interpret KPI performance and drive improvements.
• Champion inclusivity and build an inclusive team environment.
• Lead change and embed new ways of working and systems.

Skills

People management

Leadership

Customer focus

Data-driven

KPI awareness

Tools

Excel

Job description

Sainsbury’s Group in London is seeking a store leadership professional to oversee a multi-manager team and deliver outstanding customer experiences. You will plan trading activity, coach leaders, and ensure seamless operations across checkouts, self-serve and back‑of‑house functions.

In this role you’ll drive KPI improvements, manage performance and disciplinaries, and model inclusive leadership. The position requires operational excellence and the ability to lead the store in the absence of