Store Leader: Inspire Teams, Drive Results

Virgin Media O2; West Bromwich; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Job summary

Virgin Media O2 is seeking an Assistant Store Manager in the UK to support the Store Manager in delivering commercial success and exceptional customer experiences. You will lead the team on the shop floor, coach colleagues to achieve goals, and drive performance through clear objectives while maintaining store standards and a positive, inclusive culture.

You will also assist with day-to-day operations, including rotas, stock processes, and compliance, and may step into the Store Manager role as

Qualifications

• Experience leading in a fast-paced, customer-facing environment.
• Proven ability to coach and develop teams to deliver results.
• Strong communication skills and a passion for customer experience.

Responsibilities

• Support the Store Manager to deliver commercial success and outstanding customer experience.
• Lead by example on the shop floor to engage customers and recommend products and services.
• Coach and develop team members to help them achieve goals and realise potential.
• Drive performance with regular feedback and clear objectives.
• Create an inclusive, energetic culture where everyone can thrive.
• Manage day-to-day store operations, including rotas, stock processes and compliance.
• Step in as Store Manager when required and support store success.

Skills

Leadership

Customer service

Coaching

Communication

People management

Problem solving

Commercial awareness

Job description

Virgin Media O2 is seeking an Assistant Store Manager in the UK to support the Store Manager in delivering commercial success and exceptional customer experiences. You will lead the team on the shop floor, coach colleagues to achieve goals, and drive performance through clear objectives while maintaining store standards and a positive, inclusive culture.

You will also assist with day-to-day operations, including rotas, stock processes, and compliance, and may step into the Store Manager role as