Store Leader: Inspire Teams, Drive Growth & Service

Virgin Media O2; Liverpool; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Discounts on broadband, TV and mobile

Cycle2Work schemes

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The Virgin Family platform and O₂ Pri​

Job summary

Virgin Media O2 in the United Kingdom is seeking a dynamic Store Manager to lead a team of 5–15, drive sales, and deliver outstanding customer experiences in a fast-paced retail environment.

You will inspire people, manage budgets and P&L, coach colleagues, and ensure brand standards while shaping a culture that makes technology accessible and exciting for customers, with opportunities to grow within the business.

Qualifications

• Leading and developing successful teams.
• Growth opportunities for the team and continual skill development.
• Strong commercial awareness with budget responsibilities.
• Proven track record of driving sales and achieving business objectives.
• Excellent coaching, communications and stakeholder management.

Responsibilities

• Lead, inspire and develop a high-performing team delivering outstanding customer experiences.
• Create an inclusive, engaging environment for colleagues to thrive and grow their careers.
• Drive sales performance and commercial results while matching customers with the right solutions.
• Use insights and retail know-how to identify opportunities and improve store performance.
• Manage store operations, budgets and P&L to ensure sustainable success.
• Coach and support colleagues through feedback, development and performance conversations.
• Ensure compliance, operational excellence and brand standards.
• Take ownership of store performance and seek improvements in results and customer satisfaction.
• Travel for regional meetings, store visits, training and events as needed.

Skills

Leadership

Team development

Budget management

Sales performance

Customer service

Stakeholder management

Job description

Virgin Media O2 in the United Kingdom is seeking a dynamic Store Manager to lead a team of 5–15, drive sales, and deliver outstanding customer experiences in a fast-paced retail environment.

You will inspire people, manage budgets and P&L, coach colleagues, and ensure brand standards while shaping a culture that makes technology accessible and exciting for customers, with opportunities to grow within the business.