Store Leader: Elevate Sales & Customer Experience

PUMA SE; Tewkesbury; On-site; GBP 35,000 - 42,000; Full time

Job summary

PUMA SE in the United Kingdom is seeking a proactive store leader to drive sales, coach the team, and deliver exceptional customer experiences on the shop floor. You will unite sales, service, and visual standards to maximise profitability and brand impact across everyday operations.

Responsibilities include managing store operations, cash desk accuracy, staff performance, inventory control, loss prevention, and reporting insights to boost performance.

Qualifications

• Sales leadership and customer service are essential to drive profitability and store performance.
• Strong product knowledge and the ability to advise customers on features, care, and related items.
• Effective merchandising and visual presentation are required to meet VM standards.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals on the shop floor.
• Manage store operations, cash desk, and POS transactions accurately.
• Recruit, train, and develop store staff; coach and motivate the team.
• Oversee inventory management, loss prevention, and shrink targets.
• Prepare and analyse sales reports; provide actionable insights to improve performance.
• Ensure compliance with company policies, procedures, and legal requirements.

Skills

Sales Leadership

Customer Service

Product Knowledge

Merchandising

Visual Merchandising

Team Management

Stock & Inventory

POS Software

Communication

Compliance & Policies

Job description

PUMA SE in the United Kingdom is seeking a proactive store leader to drive sales, coach the team, and deliver exceptional customer experiences on the shop floor. You will unite sales, service, and visual standards to maximise profitability and brand impact across everyday operations.

Responsibilities include managing store operations, cash desk accuracy, staff performance, inventory control, loss prevention, and reporting insights to boost performance.