Salesfloor Leader: Drive KPIs, Coaching & Ops Excellence

PUMA; Wembley; On-site; GBP 21,000 - 29,000; Full time

Job summary

PUMA Wembley is seeking a Store Supervisor to support the Store Manager in driving sales, KPIs, and profitability, while delivering the brand’s customer experience. You will lead a high-performing team, train staff, and coach performance on the shop floor, ensuring excellent service and compliance.

The role requires hands-on leadership, payroll & scheduling responsibilities, and involvement in store operations, loss prevention, and inventory management.

Qualifications

• Proven track record in growing store sales and profitability.
• Ability to coach and develop a high-performing team.
• Strong customer service and brand values adherence.
• Experience in recruiting and scheduling staff.
• Analytical approach to performance and KPIs.
• Willingness to work non-traditional hours.

Responsibilities

• Assist Store Manager in achieving sales targets and KPIs.
• Lead customer experience improvements in-store.
• Recruit, train, and manage store team.
• Coach and provide feedback through daily observations.
• Engage with customers on the sales floor for 90% of time.
• Oversee store operations including openings/closings; travel as needed.
• Process POS transactions and ensure policy compliance.
• Manage payroll and create staff schedules.
• Oversee loss prevention and inventory accuracy.
• Ensure compliance and safety across store operations.

Skills

Sales Growth

Coaching & Training

Team Leadership

Customer Service

Performance Analytics

Staff Scheduling

Job description

PUMA Wembley is seeking a Store Supervisor to support the Store Manager in driving sales, KPIs, and profitability, while delivering the brand’s customer experience. You will lead a high-performing team, train staff, and coach performance on the shop floor, ensuring excellent service and compliance.

The role requires hands-on leadership, payroll & scheduling responsibilities, and involvement in store operations, loss prevention, and inventory management.