Retail Store Leader: Elevate Sales & Experience

PUMA; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

PUMA is seeking a Store Leader to drive sales and profitability while delivering a premier customer experience. You will lead a high-performing team, recruit and coach staff, and ensure daily operations run smoothly in line with brand standards.

The role emphasizes hands-on coaching on the shop floor, achievement of KPIs, and adherence to loss prevention and safety guidelines, with occasional travel for training and store openings.

Qualifications

• Ability to lead and motivate a team to meet store targets.
• Strong focus on delivering exceptional customer service and brand experience.
• Proven track record of achieving sales KPIs and profitability goals.
• Experience in retail scheduling, staff development, and performance coaching.
• Knowledge of loss prevention and safety standards in a retail setting.

Responsibilities

• Inspire and manage the store team to achieve sales targets and KPIs.
• Lead recruitment, training, and performance management for sales staff.
• Spend significant time on the shop floor coaching and engaging customers.
• Oversee operations, inventory, and visual presentation to ensure store standards.
• Ensure compliance with store policies, safety procedures, and loss-prevention measures.

Skills

Leadership

Sales management

Customer service

Tools

POS systems

Job description

PUMA is seeking a Store Leader to drive sales and profitability while delivering a premier customer experience. You will lead a high-performing team, recruit and coach staff, and ensure daily operations run smoothly in line with brand standards.

The role emphasizes hands-on coaching on the shop floor, achievement of KPIs, and adherence to loss prevention and safety guidelines, with occasional travel for training and store openings.