Store Lead: Drive Sales, Build Teams, Optimize Ops

PUMA Group; Wembley; On-site; GBP 28,000 - 36,000; Full time

Job summary

PUMA Group in Wembley is seeking a Store Manager to lead a high-performing team, drive sales, and ensure exceptional customer experiences across our fast-paced retail environment.

You will partner with the Store Manager to promote sales, manage scheduling, inventory, loss prevention, and daily operations while upholding PUMA's values.

The role requires hands-on leadership, coaching, and a commitment to meeting KPIs and profitability targets.

Qualifications

• Experience leading retail teams and delivering KPI targets.
• Strong customer service mindset with effective communication.
• Ability to analyze store performance and implement improvements.

Responsibilities

• Achieve store sales, KPIs, and profitability targets.
• Maintain high standards of customer service in line with brand values.
• Recruit, train, coach, and manage store staff to high performance.
• Supervise daily store operations and support new store openings/absences.
• Manage payroll and staff scheduling to ensure profitability and service quality.
• Oversee training programs and ensure their effectiveness.
• Lead loss prevention and safeguard assets and processes.
• Manage inventory, physical counts, and shrink goals.
• Ensure compliance with policies and safety requirements.
• Work non-traditional hours including weekends and holidays.

Skills

Sales & Profitability Management

Leadership & Team Management

Customer Service

Analytical & Performance Management

Operational Management

Salesfloor Engagement

Job description

PUMA Group in Wembley is seeking a Store Manager to lead a high-performing team, drive sales, and ensure exceptional customer experiences across our fast-paced retail environment.

You will partner with the Store Manager to promote sales, manage scheduling, inventory, loss prevention, and daily operations while upholding PUMA's values.

The role requires hands-on leadership, coaching, and a commitment to meeting KPIs and profitability targets.