Store Leader: Elevate Customer Experience & Growth

ON; Greater London; On-site; GBP 30,000 - 48,000; Full time

Job summary

ON is seeking a dedicated store leader to manage daily operations in Greater London. You will drive store performance, ensure a superior customer experience, and lead a team to deliver on brand standards.

The role requires at least 4 years in customer-focused settings with managerial responsibilities; fluency in English with native Chinese language skills; and flexibility to work weekends and evenings. Experience in sports or fashion retail is highly valued.

Qualifications

• More than 4 years' experience in a customer-oriented setting with managerial responsibilities.
• Proactive to listen and provide help and suggestions to others, and committed to providing consumers with a WOW experience.
• Entrepreneurial spirit with exceptional organizational skills to proactively anticipate future store needs.
• Native Chinese speaker with ability to read and write in English fluently; able to work weekends, evenings and holidays as needed.
• Retail operational experience in sports or fashion industry is a strong plus.

Responsibilities

• You will be in charge of the store's overall performance and delivering exceptional customer service every day.
• You will oversee all store related operations including inventory management, customer experience, team leadership as well as internal team responsibilities and external partnerships.

Skills

Team leadership

Customer service

Interpersonal skills

Hospitality

Communication

Job description

ON is seeking a dedicated store leader to manage daily operations in Greater London. You will drive store performance, ensure a superior customer experience, and lead a team to deliver on brand standards.

The role requires at least 4 years in customer-focused settings with managerial responsibilities; fluency in English with native Chinese language skills; and flexibility to work weekends and evenings. Experience in sports or fashion retail is highly valued.