Store Experience Leader — Ops, Training & Team Growth

ON; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

ON is seeking a store operations leader in Greater London to oversee inventory, IT systems, customer flows, and staff training, ensuring an outstanding customer experience.

With 3-5 years in customer-focused roles with leadership, you bring an entrepreneurial mindset, exceptional organizational and communication skills, and the ability to work weekends and holidays. Fluency in Chinese and English is valued to support a diverse customer base.

Qualifications

• 3-5 years' experience in a customer-oriented setting with managerial responsibilities included.
• Positive, optimistic, energetic attitude in the spirit of exploring the unknown.
• Proactive listening and willingness to help others; able to provide suggestions.
• Willing to receive and give feedback as a basis for growth.
• Entrepreneurial mindset with strong organizational skills.
• Collaborative team player with strong interpersonal, hospitality and communication skills.
• Native Chinese speaker with ability to read and write in English fluently; able to work weekends, evenings and holidays.
• Sports enthusiast with regular exercise habits and passion for movement; running is a plus.
• Retail operational experience in sports or fashion is a strong plus.

Responsibilities

• Oversee all store operations from inventory management to IT systems and customer flows.
• Lead product training and internal team activities to ensure excellent service.

Skills

Customer-facing leadership

Managerial experience

Proactive listening

Feedback oriented

Entrepreneurial mindset

Organizational skills

Team collaboration

Interpersonal skills

English proficiency

Chinese language (native)

Flexible schedule

Sports/fashion retail experience

Job description

ON is seeking a store operations leader in Greater London to oversee inventory, IT systems, customer flows, and staff training, ensuring an outstanding customer experience.

With 3-5 years in customer-focused roles with leadership, you bring an entrepreneurial mindset, exceptional organizational and communication skills, and the ability to work weekends and holidays. Fluency in Chinese and English is valued to support a diverse customer base.