Retail Team Lead: Elevate Customer Experience & Merch

On; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

On is seeking a Lead Store Advisor in Greater London to guide a busy retail team and ensure a premium customer experience. You will lead by example, mentor Store Advisors, and maintain high standards in store operations, inventory, and visual merchandising.

You will collaborate with leadership to implement brand initiatives, drive sales performance, and continually improve processes. This is a key role for shaping the future of our retail environment.

Qualifications

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
• Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• Proactive and quick to learn, you thrive in both independent and collaborative settings.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Proficient in reading, writing, and speaking English.

Responsibilities

• Lead and mentor a team of Store Advisors to deliver premium customer service.
• Oversee daily zoning, openings and closings, and store operations for efficiency.
• Maintain product knowledge and contribute to merchandising plans.
• Collaborate with leadership to improve store processes and customer experience.
• Ensure a premium, visually appealing shopping environment.

Skills

Retail leadership

Customer service

Team mentoring

Communication skills

English proficiency

POS systems

Job description

On is seeking a Lead Store Advisor in Greater London to guide a busy retail team and ensure a premium customer experience. You will lead by example, mentor Store Advisors, and maintain high standards in store operations, inventory, and visual merchandising.

You will collaborate with leadership to implement brand initiatives, drive sales performance, and continually improve processes. This is a key role for shaping the future of our retail environment.