Premium Retail Store Leader

ON RUNNING; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

ON RUNNING in London seeks an Associate Store Leader to drive operational excellence and elevate the premium brand experience for fans. You will lead a high-performing team, optimize store workflows, and partner with cross-functional stakeholders to deliver authentic service and measurable results.

You will translate On's detail-oriented, customer-centric approach into daily practice, coaching staff to achieve premium standards and building a culture of ownership across the store environment.

Qualifications

• 5+ years of experience in retail leadership or premium/high-ticket service environments.
• Advanced problem-solving with systemic thinking to overcome operational hurdles.
• Experience delivering technical or operational training to diverse teams.
• High emotional intelligence with ongoing performance reflection and learning.
• Strong communication to influence and partner with stakeholders across functions.

Responsibilities

• Drive operational excellence and team engagement in our retail environment.
• Translate On's premium identity into daily practice autonomously while championing the team.
• Support store function by optimizing workflows and elevating service standards.
• Foster a culture of high performance and authentic service through systemic ownership.

Skills

Leadership

Problem solving

Training & coaching

Emotional intelligence

Cross-functional collaboration

Job description

ON RUNNING in London seeks an Associate Store Leader to drive operational excellence and elevate the premium brand experience for fans. You will lead a high-performing team, optimize store workflows, and partner with cross-functional stakeholders to deliver authentic service and measurable results.

You will translate On's detail-oriented, customer-centric approach into daily practice, coaching staff to achieve premium standards and building a culture of ownership across the store environment.