Store Leader: Drive Sales & Customer Experience

Clarks Outlet; Gretna; Remote; GBP 32,000 - 43,000; Full time

Job summary

Clarks Outlet in the United Kingdom is seeking a Store Manager to lead one of our stores, drive exceptional customer experiences, and maximise sales through your team.

You will coach and develop staff, manage day-to-day operations, and deliver results against KPIs such as profitability, costs, and service standards, while upholding brand and visual merchandising guidelines across trading periods.

Qualifications

• Significant leadership experience in retail management.
• Experience delivering or exceeding sales targets.
• Experience coaching and developing team members.
• Experience managing staffing to match demand.

Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales.
• Lead implementation of the trading plan, including visual merchandising.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all HR documentation and payroll processes are completed accurately and on time.
• Recruit, develop and train a high performing and engaged team.
• Manage Health and Safety procedures in store and ensure compliance.

Skills

Stock Management

Visual Merchandising

Consumer Experience

IT proficient

Planning and Prioritising

Commerciality

Motivating and Leading a Team

Well-developed Communication Skills

Tools

POS systems

Job description

Clarks Outlet in the United Kingdom is seeking a Store Manager to lead one of our stores, drive exceptional customer experiences, and maximise sales through your team.

You will coach and develop staff, manage day-to-day operations, and deliver results against KPIs such as profitability, costs, and service standards, while upholding brand and visual merchandising guidelines across trading periods.