Store Leader: Drive Sales & Customer Experience

Clarks; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Clarks in the United Kingdom seeks an inspiring Store Manager to lead one of our UK stores, delivering an exceptional shopping experience and driving results through your team.

You will manage day-to-day store operations, lead and develop a high-performing team, and ensure KPIs, payroll, stock, and compliance are managed to company standards. A proven track record in retail leadership and delivering sales targets is essential.

Qualifications

• Significant experience in retail management including leading a team, delivering consumer experience and managing store budgets.
• Ability to motivate a team, communicate clearly, and make sound commercial decisions.

Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
• Store P & L is monitored monthly and, in conjunction with the Area Sales Manager, actions are taken to minimise controllable costs in order to achieve budgeted contribution.
• Floor control is delivered consistently, ensuring all consumers have a great brand experience.
• Reports and data provided are used to drive sales growth in-store to achieve budget.
• All relevant compliance of Company Policies and legal requirements are achieved and trained to team members where relevant.

Skills

Leadership

Retail management

Team motivation

Customer experience

Tools

POS systems

Retail software

Job description

Clarks in the United Kingdom seeks an inspiring Store Manager to lead one of our UK stores, delivering an exceptional shopping experience and driving results through your team.

You will manage day-to-day store operations, lead and develop a high-performing team, and ensure KPIs, payroll, stock, and compliance are managed to company standards. A proven track record in retail leadership and delivering sales targets is essential.