Retail Team Lead – Drive Sales & Service Excellence

Clarks Outlet; Liverpool; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks Outlet in the United Kingdom seeks an Assistant Store Manager to support the Store Manager in leading the retail team and driving daily operations. You will bridge leadership, customer service, and store efficiency in a fast-paced environment.

The role requires hands-on leadership, a focus on KPIs, and the ability to guide a team through busy periods, with flexibility for weekends and holidays. Clarks offers a supportive team and growth opportunities.

Qualifications

• Experience in retail leadership, supervisory, or keyholder roles.
• Ability to drive KPIs and deliver results.
• Strong interpersonal and communication skills with the ability to lead a team.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Experience in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Responsibilities

• Support the Store Manager in leading the retail team and daily operations.
• Act as a hands-on leader, stepping in wherever needed to ensure the store runs smoothly and hits performance goals.
• Provide excellent customer service while upholding brand standards.

Skills

Retail leadership

KPI management

Interpersonal skills

Communication

Organizational skills

Problem solving

Flexibility

POS systems

Inventory management

MS Office / Google Workspace

Tools

POS systems

Inventory management software

Microsoft Office

Google Workspace

Job description

Clarks Outlet in the United Kingdom seeks an Assistant Store Manager to support the Store Manager in leading the retail team and driving daily operations. You will bridge leadership, customer service, and store efficiency in a fast-paced environment.

The role requires hands-on leadership, a focus on KPIs, and the ability to guide a team through busy periods, with flexibility for weekends and holidays. Clarks offers a supportive team and growth opportunities.