Inspiring Store Leader: Drive Sales & Customer Experience

Clarks Outlet; Wembley; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Clarks is seeking an inspiring Store Manager to lead one of our UK stores, drive sales and deliver an outstanding customer experience. You will coach the team to meet targets, control costs, and maintain high retail standards across all store operations.

You will oversee staffing, training, visual merchandising, health and safety, and payroll processes, ensuring compliance with company policies. A proactive leader ready to champion customer service and commercial success.

Qualifications

• Significant experience in retail management, leading a team and achieving targets.
• Proven ability to deliver an exceptional consumer experience and manage store budgets.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to improve profitability.
• Oversee the sales floor during trading hours and ensure excellent customer service.
• Review commercial opportunities and consumer feedback to drive sales.
• Lead the trading plan, including visual merchandising, for all trading periods.
• Plan staffing levels and manage rotas to match demand.
• Ensure HR documentation and payroll are handled accurately and on time.
• Recruit, develop and train a high performing, engaged team.
• Manage Health and Safety procedures and ensure legal compliance.
• Resolve employee relations issues in line with company policies.

Skills

Stock Management

Visual Merchandising

Consumer Experience

IT proficient

Planning and Prioritising

Commerciality

Motivating and Leading a Team

Well-developed Communication Skills

Job description

Clarks is seeking an inspiring Store Manager to lead one of our UK stores, drive sales and deliver an outstanding customer experience. You will coach the team to meet targets, control costs, and maintain high retail standards across all store operations.

You will oversee staffing, training, visual merchandising, health and safety, and payroll processes, ensuring compliance with company policies. A proactive leader ready to champion customer service and commercial success.