Store Leader: Build Teams, Boost Customer Experience

Sainsbury's; Greater London; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Private Healthcare – single to family

Interest free car loan

Annual bonus scheme

Discount card – 10% after 4 weeks; 15%

Generous holiday entitlement

Pension – employer matched

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury's in Greater London is seeking an experienced Store Manager to lead daily operations, ensure exceptional customer service, and drive profitable performance. You will oversee trading activities, staff development, and compliance while maintaining a safe and welcoming store environment.

The role involves leading teams, delivering KPI targets, and implementing change initiatives to enhance the customer experience across a busy convenience store network.

Qualifications

• Experience leading a fast-paced retail operation with accountability for customer, financial and store performance.
• Ability to use data and insight to plan and improve performance and customer experience.
• Strong leadership in navigating employee relations and applying HR policies with care.

Responsibilities

• Lead store operations and ensure delivery of our purpose to make good food, joyful, accessible and affordable.
• Plan and prepare for trading activity up to 6 months ahead, balancing commercial needs with safety and compliance.
• Drive change programmes and initiatives, and mentor leadership within the team.
• Ensure a high level of customer service and accurate execution of store tasks.
• Manage employee relations matters, including dismissals, following HR policies.

Skills

Store management

People leadership

Customer service

Data-informed decision making

Change management

Job description

Sainsbury's in Greater London is seeking an experienced Store Manager to lead daily operations, ensure exceptional customer service, and drive profitable performance. You will oversee trading activities, staff development, and compliance while maintaining a safe and welcoming store environment.

The role involves leading teams, delivering KPI targets, and implementing change initiatives to enhance the customer experience across a busy convenience store network.