Store Leader: Assistant Manager for Customer Experience

Starbucks Chatham - The Quay; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Partner discounts

Coffee perks

Career development opportunities

Job summary

Starbucks is seeking an Assistant Store Manager in the UK to support the Store Manager in leading daily store operations and developing the team. You will drive customer experience, ensure operational excellence, and maintain high standards across shifts.

You will coach partners, manage performance, and foster a welcoming café environment while meeting sales and service goals. This role offers opportunities for career progression within a values-driven company.

Qualifications

• Experience in retail or food/beverage leadership is required.
• Starbucks experience is a plus.
• Strong leadership and coaching abilities.
• Excellent communication and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Support the Store Manager in hiring, training, and developing partners to deliver top-tier customer service.
• Provide coaching and performance feedback to shift supervisors and baristas.
• Foster an inclusive, motivating store culture aligned with Starbucks values.
• Lead by example in conduct, work ethic, and customer engagement.
• Ensure friendly, consistent, high-quality service and address customer concerns.
• Assist with opening/closing procedures and adherence to policies.
• Oversee cash handling, deposits, and financial controls.
• Monitor inventory, stock, and waste management.

Skills

Leadership

Customer service

Communication

Problem-solving

Cash handling

Team coaching

Operational excellence

Job description

Starbucks is seeking an Assistant Store Manager in the UK to support the Store Manager in leading daily store operations and developing the team. You will drive customer experience, ensure operational excellence, and maintain high standards across shifts.

You will coach partners, manage performance, and foster a welcoming café environment while meeting sales and service goals. This role offers opportunities for career progression within a values-driven company.