Store Leader — Care, Coaching & Operations

Boots UK; Colchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount

Discretionary annual bonus

Enhanced leave pay

Flexible benefits scheme

Wellbeing support

Job summary

Boots is seeking an Assistant Manager to lead a store team, deliver outstanding customer care and maintain daily operations with a clear focus on safe, compliant retailing.

You’ll coach, schedule and manage performance, ensuring stock availability and cost control while driving a positive store culture and commercial results. This hands-on role anchors customer experience and operational excellence every day.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• Clear understanding of compliance, safety and operational standards.
• Collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering excellent customer care and commercial outcomes.

Responsibilities

• Lead and support your team day to day, coaching and role modelling high standards.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store, ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is safe, legal and compliant by completing audits and risk assessments.
• Use data and in-store insights to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader and make decisive calls.

Skills

Team leadership

Customer focus

Performance ownership

Coaching & development

Organisation & planning

Compliance & safety

Data-driven decisions

Commercial mindset

Education

NVQ2 in Pharmacy Services or UK equivalent

Job description

Boots is seeking an Assistant Manager to lead a store team, deliver outstanding customer care and maintain daily operations with a clear focus on safe, compliant retailing.

You’ll coach, schedule and manage performance, ensuring stock availability and cost control while driving a positive store culture and commercial results. This hands-on role anchors customer experience and operational excellence every day.