Assistant Manager - Lead Teams, Deliver Care & Results

Boots UK; West Bromwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Retirement savings plan

Employee discount

Discretionary bonus

Enhanced parental leave

Flexible benefits scheme

Wellbeing support

Job summary

Boots UK is seeking an Assistant Manager to lead a front-line team in a busy store, delivering exceptional customer care and patient services.

You'll coach, schedule, and develop colleagues, balance day-to-day operations with safe, compliant store practices, and drive commercial performance while upholding Boots standards and values.

This hands-on role requires strong leadership, people development and the ability to act decisively to meet business goals in a fast-paced retail environment.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• A clear understanding of compliance, safety and operational standards.
• Collaborative, team-centered mindset.
• Confidence using systems, reports and data to inform decisions.
• Passionate about delivering excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store, ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer focus

Coaching

Organisational skills

Decision making

Data and reports usage

Commercial awareness

People management

Education

NVQ2 in Pharmacy Services / UK equivalent

Job description

Boots UK is seeking an Assistant Manager to lead a front-line team in a busy store, delivering exceptional customer care and patient services.

You'll coach, schedule, and develop colleagues, balance day-to-day operations with safe, compliant store practices, and drive commercial performance while upholding Boots standards and values.

This hands-on role requires strong leadership, people development and the ability to act decisively to meet business goals in a fast-paced retail environment.