Store Floor Leader: Customer & Operations Mastery

Gymshark; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness apparel brand in Greater London is seeking a Floor Manager for their Westfield, Stratford store. The position involves overseeing daily operations, leading a diverse team, and fostering an exceptional customer experience. The ideal candidate will have retail leadership experience and be passionate about developing a community-oriented environment. The role offers significant growth opportunities and a robust benefits package including discounts and well-being support.

Benefits

33 days holidays including Bank Holidays

Employer pension contributions up to 7%

Contribution to a gym membership

50% Gymshark Discount

Financial, Physical and Mental Wellbeing Support

Paid time off for health reasons

Very Generous Family Leave package

Bonus potential

Qualifications

• Must have experience in a similar retail leadership role.
• Ability to develop and lead diverse teams is essential.
• Strong verbal and written communication skills required.

Responsibilities

• Lead the store team and ensure exceptional customer experience.
• Manage day-to-day store operations and support team development.
• Achieve KPIs by motivating and coaching the team.

Skills

Retail leadership experience

Communication skills

Team development

Customer experience passion

Agility in fast-paced environments

Job description

A leading fitness apparel brand in Greater London is seeking a Floor Manager for their Westfield, Stratford store. The position involves overseeing daily operations, leading a diverse team, and fostering an exceptional customer experience. The ideal candidate will have retail leadership experience and be passionate about developing a community-oriented environment. The role offers significant growth opportunities and a robust benefits package including discounts and well-being support.