Store Experience & People Leader

Sainsbury's Limited; Belfast City District; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym offers

Other store perks

Job summary

Sainsbury's Limited in West Belfast is seeking a Store Manager to lead a busy store and deliver exceptional customer experiences across all touchpoints. You will drive front-end checkout operations, supervise store and petrol station activities where applicable, and oversee scheduling, performance, and pay with a hands-on leadership style.

The role emphasizes people management, coaching for high performance, and delivering against KPIs across sales, stock availability, customer satisfaction, and

Qualifications

• Previous line management responsibilities in a fast-paced store environment.
• Obsessed with customers and service, coaching teams to improve.
• Track record of delivering KPIs across sales, stock, and customer satisfaction.
• Experience managing performance and employee relations issues.
• Ability to lead operations independently when needed.
• Proven ability to drive a positive customer experience.
• Experience in high-volume retail or hospitality settings.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Line management

Customer service

KPIs

Disciplinary handling

People coaching

Retail operations

High-volume environment

Job description

Sainsbury's Limited in West Belfast is seeking a Store Manager to lead a busy store and deliver exceptional customer experiences across all touchpoints. You will drive front-end checkout operations, supervise store and petrol station activities where applicable, and oversee scheduling, performance, and pay with a hands-on leadership style.

The role emphasizes people management, coaching for high performance, and delivering against KPIs across sales, stock availability, customer satisfaction, and