Store Experience Lead: Customer & Team Coach

Sainsbury's Limited; Attleborough; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free food and drinks

Pension

Share scheme

Wellbeing support

Cycle to Work

Special offers on perks

Descripción de la vacante

Sainsbury's Limited in Attleborough is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You will drive customer satisfaction from checkout to back of house, manage a high-volume front end, and supervise petrol station operations where applicable.

This role requires proven frontline leadership, KPI delivery, and the ability to coach a team to perform at a high standard.

Formación

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service; coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and can run the store in the absence of more senior management.
• Proven track record of delivering exceptional customer experiences.
• Experience leading teams in high-volume, fast-paced settings.
• Experience delivering against KPIs including sales, availability and customer satisfaction.
• Experience managing complex people matters with confidence and fairness.

Responsabilidades

• Taking responsibility for the overall customer experience across the store from the checkout to back of house, ensuring we deliver on commitments.
• Managing the front-end checkout operation, ensuring customers are served to expected standards.
• Managing operations in the petrol station (if your shop has one).
• People management is a big part of the role, handling performance, disciplinaries, scheduling and pay accuracy.
• Occasionally you may assume overall responsibility for running the store with direction and support for colleagues.

Conocimientos

People management

Customer service

KPI delivery

Leadership

Operations management

Descripción del empleo

Sainsbury's Limited in Attleborough is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You will drive customer satisfaction from checkout to back of house, manage a high-volume front end, and supervise petrol station operations where applicable.

This role requires proven frontline leadership, KPI delivery, and the ability to coach a team to perform at a high standard.